Small Charity Retail Success Case Study
How to accelerate revenue and create an optimal store environment.
Presenters: Robert Williamson, Retail Manager, Lifeline Harbour to Hawkesbury Catherine Hanna, Store Manager, Lifeline Harbour to Hawkesbury Gladesville
Waste Minimisation Strategies for Charities
Reducing landfill and increasing resource recovery
Presenters: David Cleary, Sales Manager, Suez Jeff Antcliff, Executive General Manager, Vinnies Victoria
Retail Advisory Panel
Everything you ever wanted to know about boosting retail growth and profitability
Presenters: Brian Walker, CEO, Retail Doctor Group Peter Knock, Director, Peter Knock Consulting John Elliott, Founder, Save Our Soles
Clothing Textile Repair, Remanufacturing and Recycling
Design led innovation for future solutions
Presenters: Alice Payne, Associate Professor, QUT Alison Gwilt, Associate Professor Design, UNS
How to engage younger Australians – Social media and online strategies for customer growth and loyalty
Presenters: Aife O’Loughlin, Customer Experience Manager, Salvos Stores Muthu Nathan, Social Media Specialist, Australian Red Cross Amanda Henderson, Customer Engagement Coordinator, Resource Recovery Australia
Smart Social Enterprise Solutions
Igniting critical social, environmental and economic enterprise innovation
Presenters: Naomi Brennan, CEO, Reverse Garbage Kylie Flament, General Manager, Green Connect
Effective State Government-led anti-dumping and responsible donating strategies
Presenters: Christy Groves, Unit Head Behaviour Change Education, NSW EPA David Coleman, Project Manager Responsible Donating Trial, Asterisk One Justine Severin, Manager Litter & Dumping Programs, DES Margaret Lyons, Principal Consultant, The Comms Team
2020 Conference Recordings
Visual Impact
Visual impact is about the theatre of retail. In the RDG Visual Impact workshop, you will learn how to own the space and make a visual impact within your op shop space. Use your displays to create excitement and inspiration by converting the retail space into a store that builds on the brand and the strategy, maximising business opportunities.
Presenter: Sylvia Katiforis
Category Cardio™
Stock received is the engine of your business model. The RDG Category Cardio™ workshop is designed to provide you with an overview of the efficiencies and economics of inventory within your category. Refine your skills and manage this critical aspect of your business by understanding category mix and how it can then be linked to sales performance and generating a positive cash flow and higher margins in your business.
Presenter: Brian Walker
The Future of Charitable Retailing
What’s in Store Australia’s largest charitable retailers share their insights and predictions for 2021. What retail success will look like for our dedicated and passionate teams, how customer engagement will change, and why we need to transform to get there – so we can keep enjoying the journey.
Presenters: Sophia Marsh, General Manager Merchandise, Australian Red Cross Jamie Mackay, General Manager, Lifeline Retail QLD Jan Fitzgerald, Regional Manager VIC TAS, Salvos Stores Jeff Antcliff, General Manager, Vinnies VIC
The Future of Lower Waste Costs – How to Save $5 Million
Changing waste contractor billing from bin lifts to weight could save charities $5 million a year, provide data transparency, reduce waste-to-landfill, and reward progressive contractors through a collective tender. Find out how to make this happen in this cost-busting session.
Presenter: Mike Ritchie, Managing Director, MRA Consulting
Clarity in Communications – Messaging to Media, Government and Donors
Revisit the most popular speaker from the 2019 conference with a wonderfully insightful, powerful and entertaining session on key messaging. Why its so important to get your key points across to stakeholders, and how to structure it so it feels easy.
Presenter: Catriona Dixon, Top Bird, Toothless Parrot Communications
Collaboration between Local Councils and Charitable Reuse and Recycling Enterprises
Councils and charities share the same goals: healthy communities, clean streets free of dumping, opportunities for residents to donate pre-loved items for reuse, and the maximum community benefits. How can we work together better on landfill diversion, collections and avoided costs?
Presenters: Annie Walker, Regional Strategic Co-ordinator, SSROC Wes Knight, Waste Projects and Operations, Tweed Shire Council & Chair, RENEW NSW Melanie Kiely, CEO, Good Sammy Enterprises
State Government Circular Economy Policies
With more State Governments developing circular economy policies, what does this mean in terms of opportunities for charitable reuse and recycling enterprises? Where are the best opportunities for maximum environmental impact. What can we expect in terms of funding?
Presenters: Kathy Giunta, Director Circular Economy, EPA NSW Emily Byrne, Manager Waste & Resource Recovery, DELWP
Effective Grant Strategies for Charitable Reuse and Recycling Enterprises
Lifeline Darling Downs generated many millions of dollars in grant funding for their enterprise by engaging a dedicated grant writer. Why aren’t more charities doing this? What’s stopping charities apply for grants? And how we can win more of them – profitably and sustainably – to drive our mission goals.
Presenters: Louise Kennett, Submission Writer, Lifeline Darling Downs Kylie Strudwick, Co-Founder, We Do Grants
Retail Growth Strategies – COVID Case Studies Crisis brings opportunity
Two regional charities show how to embrace growth in a transformational market. One in Queensland that integrated two separate retail acquisitions during COVID, and one in Ballarat with a complete retail transformation and new vision for charity shops.
Presenters: Terry O’Neill, CEO, Link Vision Sarah Conners, Retail Operations, CAFS Ballarat
Clothing Product Stewardship Scheme for Australia
Why Australia desperately needs a product stewardship scheme for clothing, what it will look like across the supply chain, and how it will benefit brands and consumers as well as the charitable reuse and recycling sector. Its time for clothing solutions and sustainability in fashion.
Presenters: Leila Naja Hibri, CEO, Australian Fashion Council Peter Allan, CEO, Sustainable Resource Use Eloise Bishop, Head of Sustainability, David Jones and Country Road Group
International Keynote – Reuse and Recycling Best Practice Live from London
The urgency to accelerate reuse and recycling solutions is greater than ever. Global circular economy and resource recovery experts WRAP UK unveil the future of reuse and recycling for textiles, plastics and electricals in Australia. A must-watch session for all recycling staff.
Presenter: Dr Richard Swannell, Development Director, WRAP UK