Day 1 – Shop Manager Breakout Session

14 October 2024

FORMATTIME (AEST)TOPICSPEAKER / S
9:00amConference Opens & Welcome DelegatesMandy Scotney,
Master of Ceremonies
9:10amWelcome to CountryTony Garvey
Elder, Wurundjeri Woi Wurrung
9:20amOpening AddressSteve Dimopoulos,
Minister for Environment
9.30amConference Theme People & StrategiesTerry O’Neill,
Chair, Charitable Reuse Australia
9:40amMC Welcome to Shop Manager Breakout SessionsJacob Miller, Senior Manager,
Uniting Op Shops
Keynote9:45amThe Why – Why Do We Have Op ShopsSpeaker – Robyn Annear, Author,
Nothing New: A History of Second Hand
Activity10:20amActivity – Impact PitchFacilitator – Kirsten Junor, CEO,
Reverse Garbage

Impact Pitches – Groups of Attending Delegates

Pitch Activity Supporters –
Kate Saporta, Family Life
Edwina Morgan, Salvos Stores
Peter Kalogeropoulos, Lifeline Direct
Jacob Miller, Uniting OpShops
Liz Irvine, RSPCA

10:45amMorning Tea – 15 minutes
Panel11:00amCustomer InsightsFacilitator – Liz Thomas, Head of Retail, Family Life

Panelists – Op Shop Customers

Panel11:45pmRetail PricingFacilitator – Omer Soker, CEO, Charitable Reuse Australia

Panelists – Allie Ladd, Uniting OpShops

Donna Barling, Lifeline Direct

Joanne Carroll, Family Life

Activity12:15pmRetail Pricing ActivityFacilitator – Michael McCann, Social Enterprise Manager, Sacred Heart Mission

Interactive Conversation with Attending Delegates

1:00pmLunch – 1 hour
Activity2:00pmToday’s Customers – Staying Positive and Staying Safe Facilitator – Gail Wilkins, Sustainability Manager,
Vinnies Victoria

Interactive Conversation with Attending Delegates

Panel2:30pmVolunteer ManagementFacilitator – Sara Sterling, Volunteering Victoria

Panelists – Participating Shop Managers

3:15pmAfternoon Tea – 15 minutes
Inspiration3:30pmHow you can apply the latest consumer shopping research to enhance the customer experience in your storeLouise Grimmer, Retail Expert,
Shopology
Close4:15pmShop Manager Sessions Conclude

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