Day 1 – Shop Manager Breakout Session
14 October 2024
| FORMAT | TIME (AEST) | TOPIC | SPEAKER / S |
|---|---|---|---|
| 9:00am | Conference Opens & Welcome Delegates | Mandy Scotney, Director, Third Collective | |
| 9:10am | Welcome to Country | Cultural Representative TBC | |
| 9:25am | MC Welcome to Shop Manager Breakout Sessions | Jacob Miller, Senior Manager, Uniting Op Shops | |
| Panel | 9:30am | The Why – Why Do We Have Op Shops | Facilitator – Robyn Annear, Author, Nothing New: A History of Second Hand Panelists TBC |
| Activity | 10:20am | Activity – Impact Pitch | Facilitator – Kirsten Junor, CEO, Reverse Garbage Panelists TBC |
| 10:45am | Morning Tea – 15 minutes | ||
| Panel | 11:00am | Customer Experience | Facilitator TBC
Panelists TBC |
| Panel | 11:45pm | Pricing | Omer Soker, CEO, Charitable Recycling Australia
Panelists TBC |
| Activity | 12:15pm | Pricing Activity | Omer Soker, CEO, Charitable Recycling Australia |
| 1:00pm | Lunch – 1 hour | ||
| Panel | 2:00pm | Managing Difficult Customers – How to Stay Safes | Facilitator – Gail Wilkins, Sustainability Manager, Vinnies Victoria Panelists TBC |
| 3:15pm | Afternoon Tea – 15 minutes | ||
| Panel | 3:30pm | Volunteer Management | Facilitator TBC
Panelists TBC |
| Close | 4:15pm | Shop Manager Sessions Sessions Conclude |